Frequently asked question

• What are Tube Software system requirements?

Minimum Requirements:
Operating System: Windows XP, Vista, 7, or 8
Processor: 1.0 Ghz
Memory: 1.0 GB (Windows XP) – 2GB (Vista or later)
Hard Drive: 500MB available space
Graphics: OpenGL compatible graphics adapter
Screen Resolution: 800 x 600 Pixels
Basically any Windows-based PC that has been purchased in the last 5-8 years should run the software without any problems. We recommend a screen size larger than 800 x 600 pixels and to have a comfortable mouse (especially with a notebook/laptop).

• Can I upgrade to a better product?

Yes, at any time you may certainly upgrade your product to a higher level product. For example, you may upgrade your Tube Software Basic to the Engineer version for a discounted price. You will not need to pay the full retail price for the higher level product.

• Will Tube Software run on a Mac/Unix computer?

Tube Software will only run on a Windows-based computer. In order to run the software on a different operating system, you will need to either install a Windows OS on a separate partition on your computer, or use a virtualization/emulation software product to emulate a Windows OS. We have many customers who successfully run the Tube Software under these conditions.

• How much support is provided with the software?

We pride ourselves on our excellent customer support and services. At any time you have an issue or questions, simply send us an email or use the built-in support ticket system of the software. We will respond to your issues as soon as possible and provide you with the best possible solution. Also, during normal business hours (8:30am to 5:00pm CST), you may give us a call and speak to us directly about your issues. We are available to help you with any issues or to walk you through using the software.

Currently we only have English speak support personnel available for phone support.

• Does the software work with my current CAD software?

Tube Software is capable of reading and writing several different file formats, which are used by most major CAD software products available today. If your CAD software can read/write 3D STEP and IGES files (.step, .stp, iges, .igs), then you should be able to import parts between your CAD software and ours.

• What benders are supported by Tube Software?

The Tube Software product is designed to be compatible with any type of tube bender. If your machine can bend tube/pipe, then the software will be beneficial to you. A few simple settings within the software will allow you to customize the output to best suit your environment. We have many customers using the software for their machines, ranging from simple hand benders, to large CNC controlled mandrel benders.

• Does the software allow for millimeters and/or inches?

Tube Software does not rely on a unit type, meaning you may use any unit of measure you find most desirable. Simply pick a unit type and use that throughout the entire software product. A few areas of the software will allow you to convert the data to adjust to your unit type; such as when importing a CAD file.

• Is the software available in my language?

Tube Software is currently available in many different languages, and we will continue to add more languages over time. Click here to view the current list of supported languages. If you do not see your language on the list, contact us and let us know so that we may add it to the list of languages we are working on.

• Are there any updates available for the software?

We regularly add fixes and enhancements to the software, which are automatically downloaded and installed by Tube Software. When you run the software, it will check our servers and download the latest updates automatically if needed.

• How many computers can I run the software on?

Tube Software is licensed per seat, meaning you may install and run the software on a single computer. If you wish to transfer the license to a new computer, simply install the software on the new computer and then deactivate the software on the first computer. We also provide attractive pricing for multiple seats and site licensing.